Get in Touch with Test Design
At Test Design, we are committed to providing every player with prompt, helpful assistance. Whether you have a question about your account, a bonus, a payment, or anything else, our dedicated support team is here for you 24 hours a day, 7 days a week.
Support Channels
We offer multiple ways to reach us so you can choose whichever is most convenient for you.
- 24/7 Live Chat: The fastest way to get help. Click the live chat icon available on any page of the site and you will be connected to a support agent immediately.
- Email Support: For less urgent enquiries or if you need to share documentation, please write to our support team. We aim to respond to all emails within 24 hours.
What We Can Help With
Our support team is fully trained to assist with a wide range of topics, including:
- Account registration, verification and login issues
- Deposits and withdrawals, including queries about Visa, Mastercard, PayPal, Skrill and Neteller
- Bonus terms and wagering requirements (35x)
- Game-related questions across our library of over 2,000 games, including 1,500 slots and 150 live tables
- Mobile access on iOS, Android and Mobile Browser
- VIP programme and weekly cashback enquiries
- Responsible gambling support and account limits
Before You Contact Us
You may find the answer you need more quickly by checking our FAQ section. Common topics covered include minimum deposit amounts (£10), minimum withdrawal amounts (£20), withdrawal processing times (1–3 business days), and supported currencies (GBP, EUR).
Responsible Gambling & Regulatory Information
Test Design operates under licence #123456 issued by the UK Gambling Commission (UKGC). If you have concerns about your gambling or wish to set limits on your account, please contact our support team and we will guide you through the options available to you. You can also seek independent help from organisations such as GamCare and BeGambleAware.
Our Commitment to You
As a premium online casino trusted by UK players, we take every enquiry seriously. Our goal is to resolve your issue as quickly and efficiently as possible, so you can get back to enjoying your experience with us.
Test Design is licensed and regulated by the UK Gambling Commission (UKGC). Please gamble responsibly. New players only. Min deposit £10. Wagering requirement 35x. T&C apply.